Product Quality

For a whole year, Metsterroir visited, tasted and selected the products of the best producers of the French terroir.

All selected products meet a precise quality charter and are the result of the great French culinary tradition.

Thus, each month, Metsterroir gives you the opportunity to enjoy the best of French gastronomy, untraceable in the traditional trade.

Delivery

Metsterroir has an efficient logistics centre and a preferred contract with DPD group, a company that is renowned in transport and deliveries of parcels that weigh less than 30 kg.

Metsterroir guarantees to deliver your products within the time limit stipulated on its website
and will provide you via SMS or email with a daily follow-up of your order until you have received the goods.

Of course, if you have further questions regarding the delivery of your order, our customer service will be happy to be of assistance seven days a week.

Despite the current health crisis, Our Logistics and delivery services remain operational.

Secure payment

The total amount of your purchases (products and shipping costs) is debited at the time of order. We offer you 3 payment options : by credit card, bank transfer or via Paypal. The credit card payment is made safe by the protection and SSL encryption system provided by STRIPE, our secure electronic payment platform. Your purchase invoice is sent to you directly by email
as soon as confirmation of your payment is received.

Customer service

Metsterroir considers that the quality of its customer service is a key part for placing your trust in us.

That is the reason why Metsterroir has set up numerous channels of communication to answer all your questions 7 days a week.

Thus, you can contact us all week long / 7 days a week :

by phone : +33 1 84 01 17 69
by chat : see “chat” on all our pages
by email : [email protected] or [email protected]

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